Shipping & Lift-Gate
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How Is My Pizza Oven Delivered?
All of our pizza ovens are shipped with an LTL freight company. The oven is shipped securely in a crate on a pallet and will be taken off the truck using a pallet jack. The driver will move your order around with a pallet jack and put it in your driveway or as close as they can to your garage. ... -
FAQs for Protection Default (ON / OFF) Customers What is Route and Green Package Protection? Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet...
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What If I Can't Receive Shipment?
If you can't accept delivery in the freight company's scheduling window, you will either have to (1) pay the storage fees to the shipping company if the warehouse will hold your order or (2) have the order returned in which case we will refund your payment except the shipping costs. You will be ... -
What If My Product Is Damaged On Delivery
All orders will be shipped without any damages and packed securely. It is important that you inspect your shipment with the driver when it arrives. In the rare event that there is damage, please write down all damage on thedriver's freight bill PRIOR to the delivery truck leaving. For more infor... -
If the individual items in your shipment are light enough for you to remove from the truck, you do not need a lift-gate. If your item is over 120 lbs and you live in a residential location, you will need a lift-gate. A lift-gate is basically a hydraulic lift used to raise and lower items from gr...
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What Is The Expected Delivery Time?
Depending on where you live you should receive your order within 4-10 days once it ships. We will give you shipping information and instructions once the freight company has confirmed pick up. For more information about shipping, visit our Freight Shipping & Lift-Gate page here.
